Accepted or Double Your Money Back [+The Plain Version]

• Any photo ordered with the Acceptance guarantee add-on, for any document on the site.
• A rejection by the issuing authority (the State Department, USCIS, an embassy, a DMV) for a reason that is about the photo itself.

200% of the order price, including any delivery cost, refunded to the card or payment method you used. Not a voucher, not a credit, not PayPal only. If the card has been closed, tell us and we will sort it out with the issuer.

1. Email support@passportphotos.com within 14 days of the rejection, with your order number.
2. Attach the authority's rejection document: the letter, the email or the screen message that says the photo was rejected and why.
3. We check that the photo is the one we delivered and issue the refund within 3 business days. Your bank may take a few days more to show it.

One claim per photo.

• A rejection for a reason unrelated to the photo: a form, a fee, a missing document, an identity question.
• A photo that was changed after you downloaded it: cropped, filtered, edited or printed on plain paper instead of photo paper.
• A source file below the technical requirements shown on the "Initial check passed" screen, where you chose to continue anyway.
• A photo that was more than 6 months old when you submitted it (or older than your document's own limit, 30 days for most USCIS forms). That is the authority's requirement, and no photo passes it.
• Orders without the Acceptance guarantee add-on. Those photos get the same two software checks at the standard settings; what they do not get is the stricter second check and the 200% refund.

Every photo is verified against every requirement for your document before you see a price. If a check fails, the screen names it and tells you the fix, and you retake it free, as many times as you need. Nothing is charged until every check passes. That is not the guarantee; it is how the service works.

If the photo we delivered has a problem we caused, we redo it free. If a redo will not fix it, email us within 14 days of your order and we refund what you paid. We may ask what went wrong, because it helps us fix the service, but the refund does not depend on your answer.

The full clause is in our terms of service. Terms of Service

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Written by the PassportPhotos team.